Internet Explorer Alert
It appears you are using Internet Explorer as your web browser. Please note, Internet Explorer is no longer up-to-date and can cause problems in how this website functions
This site functions best using the latest versions of any of the following browsers: Edge, Firefox, Chrome, Opera, or Safari.
You can find the latest versions of these browsers at https://browsehappy.com
Order Subtotal
Your cart is empty.
Looks like you haven't added anything to your cart.
Loading
Order Subtotal
Your cart is empty.
Looks like you haven't added anything to your cart.
Loading
The AAP Support Center is comprised self-help articles that provide answers to technical questions regarding our products and services.
For further assistance please contact us.
Hours of Operation: M-F 7:30 AM to 5:00 PM Central
(866) 843-2271 Toll Free US & Canada
(630) 626-6000 Outside US & Canada
Please scroll down to view the available self-help support categories.
TIP: To search keywords on this page use the Find function of your browser by clicking CTRL+F on your keyboard.
What do I do if I try to launch or continue a course in Pedialink and it does not let me continue?
How many CME credits am I required to complete each year?
How do I access my CME course?
Where do I go to access my Journal CME quizzes?
Why can't I log in to my AAP account/subscription?
How do I access my AAP Journal subscription?
How Can I Get A Print Copy Of My AAP Transcript Sent To Me?
How Do I View My CME Certificate?
How Do I Enter Self-Recorded Activities and Credits?
How Many CME Credits Am I Required To Complete Each Year?
MOC Electronic Notification Errors
Additional Activities & Credit Management Topics (requires login to access)
More info about Donations to the AAP and the Friends of Children Fund.
Where can I donate?
I want to donate as an individual, organization, anonymously, or monthly.
I want to do a one time donation as an individual on shopAAP.
Is my donation secure?
Yes, we use industry-standard SSL technology to keep your information secure. SSL stands for Secure Sockets Layer, a security protocol that encrypts data between a server and a client. It's used to protect sensitive information, like financial data.
We partner with an established payment processor trusted by some of the world's largest companies.
Your sensitive financial information never touches our servers. We send all data directly to PCI-compliant servers through SSL.
Is this donation tax-deductible?
Your gift is tax deductible as per your local regulations, as we are a tax exempt organization.
We will email you a donation receipt. Please keep this, as it is your official record to claim this donation as a tax deduction.
Can I cancel my recurring donation?
Yes. You always remain in full control of your recurring donation, and you’re free to change or cancel it at any time.
Please contact Member and Customer Care M-F 7:30 AM to 5:00 PM Central at (866) 843-2271 Toll Free US & Canada or (630) 626-6000 Outside US & Canada. Or email mcc@aap.org.
How Do I Access PREP Self Assessment (2023 and Prior)?
How Do I Access PREP Self Assessment (2024-current)?
How Do I Complete PREP Self Assessment and Claim Credit (2023 and Prior)?
How Do I Complete PREP Self Assessment (2024-current)?
How Do I Claim Credit for PREP Self Assessment (2024-current)?
How Do I Retake PREP Self Assessment (2023 and Prior)?
How Do I Retake PREP Self Assessment (2024-current)?
How Do I Submit Answer Sheet for PREP Self Assessment (2023 and Prior)?
How Do I Submit Answer Sheet for PREP Self Assessment (2024-current)?
How Do I Access Assessments for PREP Subspecialties and NeoReviewsPlus (2022 and prior)?
How Do I Access Assessments for PREP Subspecialties and NeoReviewsPlus (2023-current)?
How Do I Complete Assessments for PREP Subspecialties and NeoReviewsPlus (2023-current)?
How Do I Retake Assessments for PREP Subspecialties and NeoReviewsPlus (2022 and prior)?
How Do I Retake Assessments for PREP Subspecialties and NeoReviewsPlus (2023-current)?
How Do I Claim Credit for PREP Subspecialties and NeoReviewsPlus (2022 and prior)?
How Do I Claim Credit for PREP Subspecialties and NeoReviewsPlus (2023-current)?
Visit our My Account FAQ for more questions and answers about My Account.
Visit our shopAAP FAQ for a list of detailed questions and answers about purchasing products on shopAAP.
Visit our Membership FAQ for detailed guidance and instructions regarding AAP Membership.
Visit our NRP FAQ for detailed guidance and instructions regarding NRP.
For further assistance please contact us.
Hours of Operation: M-F 7:30 AM to 5:00 PM Central
866-843-2271 Toll Free Phone US & Canada
630-626-6000 Outside US & Canada
Chat With Us - (AAP Members Only: M-F 8:00 AM to 4:00 PM Central)