FAQs

Topics

My Account
How do I create an Account?
Click Create an Account in the top right hand corner of My Account.
How can I create an Account for my Organization?
To request a Purchasing Account for a COMPANY, ORGANIZATION or INSTITUTION, please contact the Member & Customer Care  team at (866) 843-2271 or (630) 626-6000 (outside the US and Canada) or by email at mcc@aap.org.
Questions about Organization-Wide Subscriptions and Site License Options?
If you are interested in organization-wide subscription or site license options for AAP Journals, AAP Point-of-Care Solutions, and AAP eBooks, please contact institutions@aap.org or visit Institutional Licensing to learn about the programs and options available.  You can also view our Subscription Guide for Institutions.
How do I update my Profile > Personal Information: Name, Gender, Date of Birth, Ethnicity, Languages Spoken, and Emergency Contact?
Log In and click Profile. Under Personal Information select Edit Personal Information. Click the Edit button to update the necessary Personal Information.
How do I update my Profile > Professional Information: Healthcare Designations, Other Designations, Profession, Employment, Medical School Graduate Country, and Specialties and Interests?
Log In and click Profile. Under Professional Information select Edit Professional Information. Click the Edit button to update the necessary Professional Information.
How do I update my Profile > Contact Information: Email Address, Address, Phone #, and Fax #?
Log In and click Profile. Under Contact Information select Email Addresses or Addresses or Phone Numbers or Fax Numbers link. Click the Edit or Add button to update the necessary Contact Information.
What is your Privacy Policy?
The American Academy of Pediatrics takes the issue of data security and privacy very seriously. Click to read the AAP Privacy Statement. 
 
Login
Login FAQ
How do I find my Order History and Specific Order Details?
May I place an order via phone, mail, email, or fax?
Yes. Please contact Member & Customer Care at (866) 843-2271 or (630) 626-6000 (outside the US and Canada) or by email at mcc@aap.org for instructions.
How do I find my Order History and specific Order Details?
Log In and navigate to My Account > My Order History - or - Products & Subscriptions > Order History, or visit https://shop.aap.org/order-history. Use the filters to find your past order. Click on the Order Details link on your specific order to see more information.
How do I View and Print a specific Order Receipt?
Log In and navigate to My Account > My Order History - or - Products & Subscriptions > Order History, or visit https://shop.aap.org/order-history. Use the filters to find your past order. Click on the 'Print Receipt' button next to the order. 
 
Library - Access/Manage Digital Products & Subscriptions
Log In and and visit your Library to access and manage your eBooks, Subscriptions, Online Courses, Downloads and other digital content from the AAP.
If you are receiving message that you need to subscribe or purchase, you may refer to the steps here .
 
For AAP Members
Will I be able to renew my AAP membership on ShopAAP?
Yes. You will be able to renew your AAP membership if you have an open invoice in the system.  Log In and click shopAAP. On the top right you will see a Renew alert  message or click My Account to pay your dues. 
If you are a past member and need to Reactivate, click on AAP Membership in the navigation and follow the on-page instructions.
How do I change the address the AAP uses to send correspondence to me? 
Log In and click Profile. Under Contact Information select Addresses link. Click the Edit or Add button to update the necessary Office Address Information.
Please Note: All Office Addresses listed in My Account will appear in Find A Pediatrician on  HealthyChildren.org.
How do I change the address of my practice that appear in the Find a Pediatrician directory on HealthyChildren.org?
AAP members will be able to view and update the information that appears in the Find a Pediatrician directory on HealthyChildren.org. 
 
Please visit our Membership FAQ for additional membership instructions and guidance.
 
For HealthyChildren.org Visitors
Do I need to create an account?
Anyone who would like to shop for trusted AAP products and services will need to Create an Account to complete a purchase on ShopAAP.
Why was I routed to ShopAAP when I clicked on the bookstore in HealthyChildren.org?
The AAP has consolidated all products and services that we sell into a single online storefront to provide a streamlined shopping experience.  All AAP trusted parenting resources are now available in one place in the For Parents section on ShopAAP.
 
Returns
How do I return a product and/or report a missing/damaged item?
Products must be returned within 30 days of receipt. 
eBooks and downloadable products are non-refundable.
CD-ROMs must be unopened and in the original shrink-wrap.
Please Note: The American Academy of Pediatrics reserves the right to alter the refund policy at any time. AAP will alter the refund policy for abuse that utilizes an excessive number or dollar amount of refunds.
To initiate the return process Log In and click Products and Subscriptions. Under Order History select View Order History. Use the Search Box and Filters to find your past order. Click on the Return or Report Missing/Damaged Item link on your specific order.
A form will open in a new browser tab. Fill in the form with your specific order details and click submit. AAP Member and Customer Care will contact you within 1-2 business days with instructions for the return. 
 
Customer Service
How do I contact AAP Customer Service?

Hours of Operation: M-F 7:30 AM to 5:00 PM Central
(888) 227-1770 Toll Free Phone US & Canada
(630) 626-6000 Outside US & Canada
​Email: mcc@aap.org
Live Activities Registration
How do I register for a live CME course?
A live CME course has 4 options for registration:
1. Register online at shopAAP Live Activities
2. Register via fax (847) 228-5059
3. Register by mail to PO Box 776442, Chicago, Illinois, USA 60677-6442
4. Register by phone (800) 433-9016 option 3 or (630) 626-6000 option 3 (outside of US and Canada)
Who do I contact if I have not received confirmation of registration?
You may view/print your registration confirmation in My Account. Log In and click Products and Subscriptions. Under Order History select View Order History. Use the Search Box and Filters to find your past CME order. Click on the Order Details link on your specific order to see more information.
Or contact registration at (800) 433-9016 option 3 or (630) 626-6000 option 3 (outside of US and Canada), to receive a copy of your registration confirmation.
How do I cancel my registration?
Registration cancellations must be received in writing approximately 2 weeks prior to the start of a course. Cancellation requests may be
1. Faxed to (847) 228-5059
2. E-mailed to registration@aap.org.
Please include your name and the name of the CME Course. There will be an administrative fee.
As an International Attendee, how do I obtain an official invitation letter for a Visa?
For the National Conference, please visit our AAP Experience website to obtain a personalized invitation letter.
For all other CME Courses please contact registration via phone (800) 433-9016 option 3 or (630) 626-6000 option 3 (outside of US and Canada), or e-mail registration@aap.org to request a personalized invitation letter.
How do I add sessions to an existing registration? 
Log In and on shop.aap.org navigate to My Account>My Continuing Education. Locate your event registration in the list and click on the blue "Edit Registration" button. 
To cancel previously registered sessions, please email a written request to registration@aap.org.
 
eBook Activation and Access
How can I access my eBooks?
AAP Digital Products including eBooks can be accessed by Logging In and visiting your Library.
Online Access: You can view AAP eBook contents on any device (desktop, laptop, tablet, smartphone) that has an internet connection and a current browser. 
Offline Access: Offline access (no internet connection) to AAP eBooks is available on Android or iOS smartphone or tablet devices using our free AAP eBooks reading app.
(Apple) (Android)
Please Note: Offline access to AAP eBooks is currently not available for desktop or laptop PC devices.
Please Note: If you would like to view AAP titles in other readers and devices such as Apple iBooks, Amazon Kindle, Nook, Kobo or E Ink, it will require separate purchase of the AAP title from that specific device or app supplier.
To find out about available Institutional eBook Access options, please visit shopAAP eBooks Institutional Licensing. You can also contact AAP Member and Customer Care at (866) 843-2271 or (630) 626-6000 (outside the US and Canada) or by email at institutions@aap.org.
You can also view our Subscription Guide for Institutions.
 
How do I access an eBook when I have an activation code?
1. Log In or Create an Account. 
2. Visit the Product Activation Center, or visit your Library and click on the Product Activation link.
3. In the upper right Activation Code Box input the Activation Code and click Submit.
4. Your eBook will be added to your account and will appear in your Library 
Please Note: It takes a few minutes to appear listed in your Digital Library.
Try refreshing the Digital Library page or log out and log back in.
If the item does not appear within 30 minutes please contact Member & Customer Care at (866) 843-2271 or (630) 626-6000 (outside the US and Canada) or by email at mcc@aap.org.
When the eBook appears in your Digital Library click the yellow Open button to access the eBook.
The eBook can also be accessed by browsing to the eBook product page on shopAAP and click on the eBook’s cover image or Look Inside banner.
 
How can I download AAP mobile apps?
Please visit the our pages on iTunes or Google Play. AAP has several apps available for Apple and Android smartphones and tablets. 
 
What do I do if I lost my eBook activation code?
Please contact AAP Member and Customer Care at (866) 843-2271 or (630) 626-6000 (outside the US and Canada) or by email at mcc@aap.org.
 
* Institutional eBook Access
To find out about available Institutional eBook Access options, please visit shopAAP eBooks Institutional Licensing. You can also contact AAP Member and Customer Care at (866) 843-2271 or (630) 626-6000 (outside the US and Canada) or by email at institutions@aap.org.
You can also view our Subscription Guide for Institutions.
 
Where Do I Input a Product Activation Code?
1) Log In to your AAP account
2) Go to https://www.aap.org/en/my-account/products-subscriptions/product-activation-center/
3) Input your Product Activation Code into the box and click the Redeem Code button. If successfully redeemed, a confirmation message will appear on the page.
 
4) To access the item, go to your Library (https://www.aap.org/en/my-account/products-subscriptions/library/
You should also recieve an order confirmation email, and an order receipt should appear in your account order history.
Institutional Subscription & Content Licensing Plans
If you are interested in organization-wide subscription or site license options for AAP Journals, AAP Point-of-Care Solutions, and AAP eBooks, please contact institutions@aap.org or visit Institutional Licensing to learn about the programs and options available. You can also view our Subscription Guide for Institutions.
 
Evaluation Copies of AAP Publications for Educators
How can I request evaluation or desk copies of AAP publications?
Evaluation, review, sample, or desk copies of AAP publications are available only in eBook format, and may be requested by qualified instructors or committee chairpersons who wish to review for possible class adoption.
Visit our Review Copy Request Form for Educators to submit your request. A representative from the AAP publication sales team will get in touch with you. If you have questions, please contact us courseadoptions@aap.org.
AAP eBooks cannot be reproduced or resold. All editions of Textbook of Neonatal Resuscitation, AAP Textbook of Pediatric Care and S.T.A.B.L.E. are not available through this program. . 
 
Publishing with the AAP
If you have a great concept, a specific audience, the time/focus to write an excellent manuscript, and the ability to manage a group of coeditors/coauthors – we would love to talk! To get started please contact AAP Publishing at newpubs@aap.org.